Scientific Drilling Inc.
  • 02-Feb-2018 to 03-Apr-2018 (CST)
  • Corporate Services (Houston)
  • Houston, TX, USA
  • Part Time

DEFINITION:

Under supervision of the IT Director or delegated technical staff, the IT Intern assists IT staff to perform basic level work.

 

ESSENTIAL FUNCTIONS AND JOB DUTIES:

Any one position may not include all of the listed duties, nor do all of the listed examples include all tasks that may be found in positions within this classification.

  • Assist with help desk calls, scheduling, and ticket remediation.
  • Basic end-user support for device and workstation troubleshooting
  • Device Operating System and application re-installation.
  • Under IT staff guidance, perform computer imaging, staging, and installation.
  • Assist in the maintenance of IT standards and documentation.
  • Under the guidance of IT staff, work with technology equipment and software.
  • Set up video conferencing sessions and other items as needed to assist IT staff.
  • Field work and interacting with customers.
  • Perform other related duties as required.

 

QUALIFICATIONS:

Any combination of education, training, and experience which demonstrates ability to perform the duties and responsibilities as described.

Knowledge of:

  • Basic technical skills and aptitude to learn technology to help support IT staff and internal customers.
  • Appropriate English usage, grammar, spelling, punctuation, and vocabulary.
  • Modest familiarity of IT Hardware, Software, Communication Protocols and IT terminology
  • Good Microsoft Office skills especially Excel and Word
  • Familiarity working with Win 7 and Win 10

Ability to:

  • Be organized and structured with work orders; schedule work orders in a timely manner.
  • Follow verbal and written plans and technical instructions with minimal supervision and guidance.
  • Prioritize projects and services to minimize user interruption and down time.
  • Employ a customer service approach and present information about technical issues clearly, both verbally and in writing.
  • Communicate effectively both orally and in writing.
  • Operate standard office equipment including a computer and assigned software.
  • Establish and maintain cooperative and effective working relationships with others.
  • Meet schedules and time lines.
  • Maintain confidentiality of sensitive and privileged information.

 

EXPERIENCE AND EDUCATION:

Experience:

  • Interest or demonstrated experience with computer hardware or software.

Education:

  • High school diploma or equivalent.

 

PHYSICAL DEMANDS:

Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job.

 

Scientific Drilling Inc.
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